eKo CRM, your built-in ticketing solution
The extra features that make day-to-day work easier
- Ticket history
- Ticket categories
- Task assignment
The Ticketing module in eKo CRM® helps your teams resolve issues quickly, efficiently and in-house. The aim is to identify the issue, categorise it, describe it in detail and assign it to the right person so that it is handled properly.
Put simply, Ticketing is a better alternative to a call log book: it keeps the information and how it was handled on the contact record permanently, and allows tasks to be assigned internally.
For an after-sales service or help desk, Ticketing is especially useful: a contact's ticket history lets your teams respond quickly, because the information is shared across all your teams. They can easily find a ticket and its comment history to reuse later, improving your teams' productivity. Communication is easier, your staff's work is simpler and better organised, and customer dissatisfaction is resolved.
The account manager can easily oversee all open and closed tickets and measure the average handling time per user and per ticket type.
