Customer story: ALLFORDIAM

ALLFORDIAM chooses eKo

Question 1. In which country is your company based?

🔴⚪🔵 Luxembourg

Question 2. Could you introduce your company?

ALLFORDIAM Luxembourg, your partner for diamond tools, equipment and professional consumables.

Who are we?

ALLFORDIAM specialises in selling diamond tools, power tools and consumables for building and civil engineering (construction) professionals.

We support demolition companies, sawing and core drilling companies, asbestos removal firms, road testing laboratories, general building contractors and tiling professionals.

Our products and services:

• Diamond tools: cutting, sawing and core drilling of concrete, asphalt, steel and other materials.
• On-site brazing: we braze our core drill tubes directly on our premises.
• HIKOKI power tools: a professional range backed by our own in-house after-sales service.
• Consumables: bits, drills, points, chisels, and reciprocating saw, jigsaw and circular saw blades.
• INDEX fixings: solutions tailored to professionals' needs.
• Abrasives: fibre discs for working steel and stainless steel.
• Site equipment: AGP core drills and electric wheelbarrows.

Our commitments:

At ALLFORDIAM, we prioritise proximity, technical expertise and support for professionals. Thanks to our complementary ranges, our on-site brazing of core drill tubes and our in-house after-sales service, we offer solutions suited to the demands of the field.

ALLFORDIAM: professional solutions, technical expertise and a local service.

Question 3. What were the main challenges you faced before adopting eKo?

The challenge was to find a program suited to my resale and processing business, which I found in eKo.

And also to have a local service.

Question 4. Have you noticed any time or efficiency savings since implementing eKo?

Yes, I no longer have to send invoices and credit notes to my accountant at the end of the month, because he is directly connected in eKo.

Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?

I do not yet have enough hindsight with regard to my customers, but the program is smooth and easy to use.

Question 6. What advice would you give to other companies considering adopting a CRM/ERP solution like eKo?

Give it a try and see for yourself.

Question 7. BONUS: In your dreams, if eKo were to develop one great feature, what would it be?

Sorting item codes in numerical order when searching for items.

To conclude…

What rating (from 1 to 5 ⭐) would you give eKo?

⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.

Customer story translated from French.

ALLFORDIAM

27, Z.A.E. du Triangle Vert
L-5691 Ellange
Luxembourg
Email: contact@allfordiam.lu
www.allfordiam.com