Contracts & subscriptions
The management software for businesses with contracts.
Your recurring business, with nothing forgotten. Subscription instalments scheduled and invoiced in batches, SEPA direct debits, customer equipment, support tickets and time tracking: eKo gives you a clear view of your active contracts, their due dates and their profitability.
Day to day
Your day, with eKo.
Who is it for?
Managed IT services, equipment maintenance, rental, recurring services. Customers under contract, support to provide.
Before eKo
- Subscriptions tracked in a spreadsheet
- Forgotten renewals
- Support requests scattered across inboxes
What changes
- No more forgotten renewals.
- A single list of instalments to invoice, processed in one batch.
- The real profitability of each contract: invoiced versus time spent.
The workflow in eKo
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1
The contract is signed electronically, and the customer's equipment (hardware, licences) is linked to their record.
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2
A subscription schedules its due dates (monthly, quarterly, yearly) until the end of the contract.
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3
Instalments that have fallen due appear in the “To invoice” list: select them and all the invoices are generated at once.
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4
The SEPA direct debit is prepared from the mandates recorded on customer records.
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5
Customer requests become tickets, including those that arrive by email, with priority and follow-up.
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6
Time spent is tracked per customer and per ticket, so you know what each contract really costs.
Frequently asked questions
Your questions, our answers.
How can I stop missing renewals?
Each subscription schedules its due dates until the end of the contract; those that fall due appear in the “To invoice” list and are invoiced in one go.
Does eKo handle direct debits?
Yes, SEPA direct debits are prepared from the mandates recorded on customer records.
Can I measure the profitability of a contract?
Yes: time spent is tracked per customer and per ticket, to compare what is invoiced with what each contract really costs.
Other trades