IT maintenance
The management software for IT service providers.
Maintenance contracts, customer equipment, support tickets and time spent: eKo brings together everything you need to run an IT services business.
Day to day
Your day, with eKo.
Who is it for?
IT services and maintenance company: managed services for SMEs, hardware sales, support and repairs.
Before eKo
- Support requests scattered everywhere
- Poorly documented customer equipment
- Support hours that never get invoiced
What changes
- Every support request tracked
- Customer equipment documented and linked to contracts
- Support time finally invoiced
The workflow in eKo
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1
The customer's request becomes a ticket, categorised and assigned to the right technician.
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2
The technician finds the customer's equipment: equipment sold, linked contracts and job history.
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3
Time spent is clocked in one click with the TimeSheet, ticket by ticket.
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4
Maintenance contracts renew with automatic due-date reminders.
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5
Subscriptions and extra hours are invoiced in one batch every month.
Frequently asked questions
Your questions, our answers.
Does eKo offer a ticketing tool?
Yes, the built-in ticketing categorises, assigns and logs requests, and measures average handling times.
Can I manage my customers' equipment?
Yes, service contracts are linked to the equipment sold to your customers and to the related jobs.
How do I invoice support hours?
The TimeSheet records the time spent by task and by team member; you then invoice according to the time actually spent.
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