Customer story: ELB CONCEPT

ELB CONCEPT chooses eKo

Question 1. In which country is your company based?

France

Question 2. Could you introduce your company?

ELB CONCEPT specialises in industrial filtration; we supply all types of filters for a variety of industries.

We can source all your filters, whether original equipment or equivalents.

We also do everything we can to maintain your filtration or treatment installations with our field service teams.

Question 3. What were the main challenges you faced before adopting eKo?

We had to manage all our quotes, delivery notes and invoices in EXCEL or WORD files, which is not professional, and when visiting prospects or customers we had to manage documents with external hard drives.

Question 4. Have you noticed any time or efficiency savings since implementing eKo?

We set up a compatibility bridge between our external accountants and ourselves. As a result, every month we send one document instead of around fifty previously scanned PDF documents.

Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?

eKo now allows us to respond to our customers' requests from anywhere and at any time. It is a service for our customers, who are often working just in time when it comes to parts supply.

Question 6. What advice would you give to other companies considering adopting a CRM/ERP solution like eKo?

For a business like ours, eKo has saved us an enormous amount of time on administration and on the day-to-day management of our customers.

It is a fairly light initial investment and a relatively low monthly cost compared with other CRMs we have used before.

Question 7. BONUS: In your dreams, if eKo were to develop one great feature, what would it be?

If any development were to be made for us, it would be to strengthen analytical accounting by job.

Management by customer is too general; we really need to be able to manage by project/job, linking all the documents and above all getting a financial report on a project.

It is a feature that eKo / CONSELIO will one day make functional, we are sure of it.

To conclude…

What rating (from 1 to 5 ⭐) would you give eKo?

⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.

With more than 30 years of experience at National Standard, ELB CONCEPT develops its own filtration systems that meet the industrial constraints of various business sectors.

Customer story translated from French.

ELB CONCEPT
2 Chemin Merbette,
57740 Longeville-lès-Saint-Avold
Phone: +33 6 11 97 60 69
Website: www.elb-concept.com