Customer story: FCC INFORMATIQUE
Discover the eKo success story of FCC INFORMATIQUE, an IT service for businesses in Metz and Thionville.
FCC INFORMATIQUE levels up with eKo
Question 1. In which country is your company based?
France
Question 2. Could you introduce your company?
A company selling IT equipment and providing IT services to businesses in Lorraine and the surrounding area, and in Luxembourg.
Question 3. What were the main challenges you faced before adopting eKo?
The proliferation of software and applications to manage/store quotes, orders, invoices, the item database, product sheets, bank deposits...
Managing and tracking customer subscriptions.
Tracking payments received and chasing customers.
Question 4. Have you noticed any time or efficiency savings since implementing eKo?
Yes, clearly. Once you have got to grips with eKo, we can carry out a huge number of tasks with this single piece of software, which avoids entering data several times, and its ease of use saves a considerable amount of time.
In three clicks, we can get a complete view of a customer with current quotes/orders, invoices, payments, etc...
Where a few years ago we had several Excel tracking spreadsheets, now there is just eKo.
Question 5. How has eKo influenced your clients' satisfaction and the quality of your services?
The time saved, and the fact that we only need an internet connection to use eKo, allow us to be exceptionally responsive.
Question 6. What advice would you give to other companies considering a CRM/ERP solution like eKo?
Changing your working habits can be daunting, but eKo helps you optimise and automate your work processes so that you can save time and focus on what really matters in your business.
You have to dare to take the plunge.
Like most people, I don't like change, but once you try it, you'll adopt it!
Question 7. BONUS: In your dreams, if eKo were to develop one amazing feature, what would it be?
Apart from making the coffee, I can't think of anything...
To conclude…
What rating (from 1 to 5 ⭐) would you give eKo?
⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.
FCC INFORMATIQUE, the outlet 100% dedicated to businesses, offers quality IT equipment, telephony solutions and a full range of IT services for companies
Customer story translated from French.
FCC INFORMATIQUE
Rue du Prayon
57685 Augny
FRANCE
Telephone: 03 72 72 97 97
Website: www.fcc-informatique-avis.com
