Customer story: ACE MEDIAS

The key to Ace Médias' success? eKo!

Question 1. In which country is your company based?

France and Luxembourg

Question 2. Can you tell us about your company?

SPECIALISTS IN ADVERTISING ON ALL MEDIA
Your People-Focused Marketing and Communication Partner.
Ace Médias favours a customer-centred approach.
We take the time to get to know you personally, to understand your personality and your story.
This deep understanding enables us to create marketing and communication solutions that truly resonate with you and your brand.
We also offer our services for logo design, advertising materials, internal communication, website creation and social media management. Need great photos to illustrate your communication materials? We are here to meet your needs. Benefit from our expertise and experience since 2004!

Question 3. What were the main challenges you faced before adopting eKo?

Before adopting eKo CRM, the main challenges we faced were linked to using paid software that was very expensive and complex. This software, only available on a physical PC with a licence, considerably limited our flexibility. We could not view our data online or access our information during meetings at our clients' premises, which hampered our efficiency and responsiveness in managing our client relationships.

Question 4. Have you noticed any time or efficiency savings since implementing eKo?

Yes, implementing eKo CRM has led to significant savings in time and efficiency. For example, thanks to online access and the ability to view client information in real time, even during on-site meetings. We can now prepare and adjust our proposals directly at the client's premises. This has drastically reduced the time spent on administrative follow-up after meetings. To give a concrete example, I was at a first discovery meeting with a prospect about producing a brochure. Having shown my work, the prospect asked me for a quick quote.
I did it on the spot on my tablet, emailed it to him, he printed it, signed it and I left with an order!
Fantastic!

Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?

Integrating eKo has considerably improved our customers' satisfaction and the quality of our services thanks to its centralised and optimised management of the key aspects of our business. By making scheduling easier, eKo lets us organise our work more efficiently, reducing waiting times for our customers. Managing contracts and projects is simplified, ensuring precise follow-up and flawless execution, which translates into greater reliability and deliveries that meet expectations.
In addition, the reminder feature ensures that we never miss a deadline or a follow-up opportunity, which improves communication and strengthens our relationship with our customers. The fact that eKo is a comprehensive tool that is constantly evolving means that we continuously benefit from the latest technological improvements, which allows you to maintain a high level of service and adapt our practices to our customers' changing needs. In short, eKo helps us offer a more structured, responsive and personalised service, thereby increasing our customers' satisfaction.

Question 6. What advice would you give to other businesses considering adopting a CRM/ERP solution like eKo?

Adopting a CRM/ERP solution like eKo can transform the way your business works, and you can get the most out of it.

Question 7. BONUS: In your dreams, if eKo were to develop one amazing feature, what would it be?

eKo is perfect for us!

To conclude…

What rating (from 1 to 5 ⭐) would you give eKo?

⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.

Ace Médias, a full-service communication agency in the heart of Moselle.

Customer story translated from French.

Ace Médias
Head Office
3 rue de Thionville
57920 KÉDANGE SUR CANNER
+33 3 82 83 92 74
www.ace-medias.com