Customer story: MANU LORRAINE
Discover the success story of Manu Lorraine, a company specialising in the sale and hire of handling and civil engineering equipment.
For Manu Lorraine, eKo is a game changer!
Question 1. In which country is your company based?
France
Question 2. Could you introduce your company?
A family business established nearly 40 years ago, specialising in industrial vehicle bodywork through the Atlas, Fassi and Marrel brands, and in the distribution of civil engineering equipment in Alsace and Lorraine through the Kobelco, Atlas, Ammann and Liugong brands.
Question 3. What were the main challenges you faced before adopting eKo?
Poor sales organisation and poor customer follow-up, because there was no database allowing easy, intuitive access.
Question 4. Have you noticed any time or efficiency savings since implementing eKo?
Being able to link all our sales activities to our customers allows us to follow up our deals more diligently and seriously, and above all to keep in regular contact with our customers so that we are ahead of potential deals.
Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?
Through regular follow-up and contact with our customers, better tracking of our sales deals and optimised prospecting rounds.
Question 6. What advice would you give to other companies considering adopting a CRM/ERP solution like eKo?
eKo is easy to use, very intuitive, and can also be consulted on mobile, which is very practical when on the road.
Because it is developed by an approachable company, eKo can also be easily adapted to your business.
Question 7. BONUS: In your dreams, if eKo were to develop one great feature, what would it be?
Intuitive organisation of prospecting rounds by area, display of prospects (and not just customers) on a map, and reminders for customers and prospects not contacted for a certain time.
To conclude…
What rating (from 1 to 5 ⭐) would you give eKo?
⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.
Founded in 1986, Manu Lorraine is a company specialising in the sale and hire of handling and civil engineering equipment.
Customer story translated from French.
Manu Lorraine
1 rue Charles Picard
57365 Ennery (Moselle)
03 87 73 78 78
www.manulorraine.com
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