Customer story: ACTIVE SAFETY

ACTIVE SAFETY puts its trust in eKo

Question 1. In which country is your business located?

Luxembourg

Question 2. Could you introduce your company?

ACTIVE SAFETY is a company based in Senningerberg, Luxembourg, which distributes Personal Protective Equipment (PPE) and workwear. We specialise in workstation safety audits, and in the selection, recommendation and training in the use of this equipment.

What sets us apart from our competitors is that we manage all PPE in-house. We offer moulded earplugs, prescription safety glasses, inspections of fall-arrest equipment (harnesses, lanyards, karabiners) and dispensing cabinet solutions for stock management, in addition to the usual marking/screen-printing and kit-packing services.

We are committed to following up and supporting all our customers in order to improve workstation safety and increase workers' comfort and quality of life.

Question 3. What were the main challenges you faced before adopting eKo?

Before adopting eKo, we used other systems to manage stock, delivery notes and invoices for our various customers. The eKo program, which I still only use a little, seems much simpler to use to me. It is fairly intuitive and I have not yet come across any major problems.
At present, I am only at the "creating the item/customer/supplier database" stage, in order to populate eKo for the future. The most important thing is to build a database that is as accurate and clean as possible, to make the work easier afterwards.

Question 4. Have you noticed any time or efficiency gains since implementing eKo?

I haven't noticed any time savings yet, but it is still too early to tell.
What I can say, however, is that internal communication is very easy via eKo. A note here, an annotation there, and all the teams have access to it. I do think eKo will save me precious time once we have finished populating it.

Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?

Not enough hindsight on that yet.

Question 6. What advice would you give to other businesses considering a CRM/ERP solution like eKo?

I would advise them to meet Mr Manné to explain their system to him, and I would stress the fact that these are professionals who listen to their customers. I would also tell them about the availability of Conselio, who respond quickly to the slightest question.

Question 7. BONUS: In your dreams, if eKo were to develop one super feature, what would it be?

Making it so that I don't have to create an item code for every size and colour of clothing.
Adding variants would be very useful.

To conclude…

What rating (from 1 to 5 ⭐) would you give eKo?

⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.

ACTIVE SAFETY is a Luxembourg company based in Senningerberg, specialising in the distribution of PPE and workwear, as well as in audits and comprehensive workstation safety solutions.

Customer story translated from French.

ACTIVE SAFETY
73 RUE DU GOLF
L-1638 SENNINGERBERG
LUXEMBOURG