Customer story: AUDRAN

AUDRAN chooses eKo

Question 1. In which country is your company based?

France & Luxembourg

Question 2. Could you introduce your company?

AUDRAN is an interior architecture and design firm specialising in the design, fitting-out and transformation of living spaces and workplaces.

We support our clients on renovation projects, space optimisation, creating atmospheres and interior restructuring, with an approach that is aesthetic, functional and tailor-made.

Our job is to imagine coherent, elegant and lasting spaces, taking into account how they are used, the technical constraints and each client's identity.

Question 3. What were the main challenges you faced before adopting eKo?

Before using eKo, the main challenge was that our tools and information were scattered. Between tracking contacts, quotes, invoices and day-to-day sales management, it was easy to waste time on administrative tasks that should remain simple.

Like many businesses, we needed a centralised, clear and efficient tool capable of bringing all these functions together in a single interface. The challenge was twofold: to become more productive and to make our management more secure, particularly at a time when administrative requirements and e-invoicing are becoming increasingly important...

Question 4. Have you noticed any time or efficiency savings since implementing eKo?

Yes, as mentioned above, eKo has saved us real time every day by bringing CRM, quotes and invoicing together in a single tool.

The most concrete example is handling a client file: today, we can follow up a prospect, quickly draw up a quote, then turn it into an invoice and keep a clear view of all exchanges without juggling multiple media, as we used to...

This avoids duplicates, reduces oversights and makes follow-up smoother. In the end, we spend less time on admin and more on our core business: meeting our clients' needs.

Question 5. How has eKo influenced your clients' satisfaction and the quality of your services?

eKo has improved our responsiveness and our organisation, which has a direct impact on client satisfaction – even if clients do not always see what goes on behind the scenes. Quotes go out faster, follow-up is clearer, invoicing is more structured: this conveys a serious and professional image.

Question 6. What advice would you give to other companies considering a CRM/ERP solution like eKo?

I would advise them not to wait until they are overwhelmed before structuring their tools. Implementing a solution like eKo makes it possible to anticipate, centralise information and professionalise day-to-day management.

The real benefit is not just administrative: it also means saving time, greater comfort and better visibility over your business.

And at a time when e-invoicing is becoming unavoidable, it is a real asset for working more calmly and more efficiently...

Question 7. BONUS: In your dreams, if eKo were to develop one amazing feature, what would it be?

For eKo to keep responding to regulatory changes and the practical needs of people on the ground, as it already does. It is this ability to adapt that gives a management tool all its value in the long term.

To conclude…

What rating (from 1 to 5 ⭐) would you give eKo?

⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.

Customer story translated from French.

AUDRAN

Address: 106 AVENUE DE STRASBOURG
57070 Metz France
Tel.: +33 6 09 38 36 92