Customer story: EXPRESS PARE-BRISE

Express Pare-brise's winning choice: eKo CRM!

Question 1. In which country is your business located?

France and Luxembourg

Question 2. Could you introduce your company?

Since 2013, Express Pare-brise has offered professionals a carefully designed, scalable windscreen replacement service for businesses in France and Luxembourg.
We have created a range of services that meets professionals' expectations. The three priorities they generally stress in the event of glass breakage are:

• Speed,
• Quality of service
• Convenience.

These are precisely the three areas that form our day-to-day commitments and around which we built Express Pare-brise.

Question 3. What were the main challenges you faced before adopting eKo?

Invoicing took far too long and was a real burden.
We spent 20 minutes producing an invoice.

Question 4. Have you noticed any time or efficiency gains since implementing eKo?

Since we have had eKo and eKo intervention, producing an invoice takes us 10 seconds!!!

Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?

Invoiced faster, paid faster 🙂. We even have some customers who call us 5 minutes after a windscreen replacement to ask for the invoice 🙂!

Question 6. What advice would you give to other businesses considering a CRM/ERP solution like eKo?

Take the time to study how you usually invoice, and once you have tried eKo CRM, you will adopt it.

Question 7. BONUS: In your dreams, if eKo were to develop one super feature, what would it be?

Automatic matching of invoice payments against bank statements.

To conclude…

What rating (from 1 to 5 ⭐) would you give eKo?

⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.

Since 2013, Express Pare-brise has offered professionals (in France and Luxembourg) a dedicated windscreen replacement service.

Customer story translated from French.

Express Pare-brise
France: (+33) 3 72 60 50 40
Luxembourg: (+352) 661 313 924
www.express-parebrise.com