Customer story: IN ARBORIS

A strategic partnership: IN ARBORIS chooses eKo!

Question 1. In which country is your business located?

France

Question 2. Can you tell us about your company?

Founded in July 2013, In Arboris specialises in tree felling and pruning work and currently employs thirteen trained and qualified staff.

The company has qualified personnel holding specific qualifications in tree pruning, felling and forestry work.

Thanks to their training and the experience gained over years of practice in the field, supplemented by internal and external training, our workers pay close attention to the safety rules related to their activity and to the environment.

All our teams, led by a team leader, are put together according to the characteristics of the site concerned.

Our premises are located in the Gravières area of the Zac d'Augny business park, which gives us direct access to the main motorways (A31: Nancy, Metz, Thionville… A4: St Avold, Sarreguemines…) and so lets us cover a wider area in less time.

Question 3. What were the main challenges you faced before adopting eKo?

Producing quotes and invoices simply.
Effectively following up the documents sent and the responses to them.

Question 4. Have you noticed any time or efficiency savings since implementing eKo?

Producing quotes is quick, and so is converting them into invoices.
eKo has enabled us to considerably reduce the work of following up customer payments by letting us see all invoices that have fallen due and for which we have not received payment.

Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?

eKo lets us easily send our sales proposals and invoices, being compatible with any browser, and with considerable time savings.

Question 6. What advice would you give to other businesses considering a CRM/ERP solution like eKo?

eKo is very intuitive and easily accessible; with a well-prepared customer base, this tool lets you centralise everything effectively.

Question 7. BONUS: In your dreams, if eKo were to develop one amazing feature, what would it be?

For contacts' phone numbers to appear directly under their first and last names, without necessarily having to open the contact record.

To conclude…

What rating (from 1 to 5 ⭐) would you give eKo?

⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.

A dynamic company based on the borders of Moselle and Meurthe-et-Moselle, IN ARBORIS operates throughout the Grand Est region and works anywhere in France on request.

Customer story translated from French.

IN ARBORIS
13, Grand Rue
57420 GOIN
Phone: 03 87 63 01 79
Sales department: 06 45 96 36 00
Website: https://in-arboris.com