Customer story: CGCOM

CGCOM accelerates its sales with eKo

Question 1. In which country is your company based?

France

Question 2. Could you introduce your company?

Based in Boulay, near Metz, CGCOM Services is a company specialising in networks and telecommunications. With long-standing expertise in business telephony and internet, CGCOM offers you complete, tailored solutions to meet all your current and future needs.

Whether you want to modernise your communication systems, strengthen your networks or introduce new technology accessories, CGCOM Services is the ideal partner to support you in your digital transformation.

Our current offer: telephony 3.0. hosted telephony, softphone, fibre, multi-operator... Contact us to find out more!

Question 3. What were the main challenges you faced before adopting eKo?

Managing sales staff and technicians without software, all on paper documents or Excel files.
Complex schedule management.
Quotes and invoices on different software (Word, unsuitable accounting software ...)
Customer incident management on different media.
Complex customer management

Question 4. Have you noticed any time or efficiency savings since implementing eKo?

Yes. With eKo, we have been able to have one global tool to manage sales staff, technicians and assistants alike. From the quote to the completion of jobs right through to invoicing, we have gained in time and professionalism.

Managing technicians' call-outs has been simplified thanks to ticketing.

Managing customer follow-ups is much simpler and quicker.

Chasing unpaid invoices is very simple and effective.

Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?

Less paper lost during customer calls; everything is centralised in eKo and every employee has access to the customer history (tickets, invoices, call-outs, contract offers).

Question 6. What advice would you give to other companies considering adopting a CRM/ERP solution like eKo?

With eKo everything runs smoothly: searching for a customer or a call-out, everything is simplified, and on top of that the offer is financially very worthwhile.

The switch from existing software (accounting software or an Excel file) is handled masterfully by Conselio, and the transfer to eKo is very easy. Getting to grips with eKo is smooth and easy.

Question 7. BONUS: In your dreams, if eKo were to develop one great feature, what would it be?

An automated email to customers and prospects when their contracts are about to expire :-)

To conclude…

What rating (from 1 to 5 ⭐) would you give eKo?

⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.

CGCOM is a company specialising in telecom networks and advanced technologies, dedicated to providing innovative, tailor-made solutions for businesses.

Customer story translated from French.

CGCOM
1 La Walze,
57220 Boulay-Moselle
Tel: 06 03 42 16 86
Website: https://www.cgcom-services.fr