Customer story: NASSO DAVID
David Nasso's company, which specialises in selling and laying Italian tiles, shares its successful experience with the eKo CRM.
NASSO DAVID chooses eKo
Question 1. In which country is your business located?
France
Question 2. Can you tell us about your company?
NASSO David SAS is a company built around strong values: professionalism, proximity and quality of service.
It was founded by David NASSO, a journeyman tiler and mosaic layer.
Our mission is to support our customers in their projects by offering them reliable, suitable and durable solutions.
With a qualified and committed team, NASSO David SAS works for private individuals, professionals and local authorities, and makes a point of guaranteeing:
- recognised technical expertise,
- personalised support,
- optimal responsiveness,
- strict compliance with standards and deadlines.
Building on its know-how, NASSO David SAS continues to innovate and strengthen its presence on the market to meet today's needs and anticipate tomorrow's.
Question 3. What were the main challenges you faced before adopting eKo?
Before moving to eKo, quotes were produced in Excel, which was a real obstacle course: wasted time, complicated follow-up and a risk of errors.
Question 4. Have you noticed any time or efficiency savings since implementing eKo?
Thanks to eKo, the company was quickly able to set up a smooth, centralised and reliable process, allowing it to focus fully on its core business and on customer satisfaction.
Question 5. How has eKo influenced your customers' satisfaction and the quality of your services?
In just a few months of use, the eKo solution has enabled us to:
- Simplify quote creation: no more complex, time-consuming Excel files. Quotes are now generated quickly, with a professional and consistent presentation.
- Centralise information: all customer and project data is gathered in a single tool, which makes follow-up easier and prevents information from being lost.
- Save time: some administrative tasks are automated, freeing up time to focus on our core activity.
- Secure exchanges: fewer errors, more traceability and better follow-up of files.
In short, eKo has given us a real management tool that fosters responsiveness, professionalism and customer satisfaction.
Question 6. What advice would you give to other businesses considering a CRM/ERP solution like eKo?
Try it and you'll adopt it!
Question 7. BONUS: In your dreams, if eKo were to develop one amazing feature, what would it be?
Built-in electronic signature.
To conclude…
What rating (from 1 to 5 ⭐) would you give eKo?
⭐⭐⭐⭐⭐
Convinced? Now it's your turn to try eKo.
David Nasso sells and lays exceptional Italian tiles to enhance your spaces in Metz (57) and the surrounding area.
Customer story translated from French.
NASSO DAVID
Tel.: 06 59 89 17 95
Website: www.nassodavidsas.com
