Oops, how do you handle an invoicing error?
Whether it is a simple typo or a more complex mistake, find out how to handle an invoicing error.
Ah, invoicing errors! Those little slips that turn a quiet day into a real headache. Don't panic: let us look at how to handle this situation efficiently. Here we go!
Handle an invoice error in just 3 steps with eKo!
1. Identify the error
You need to understand what happened. Is it a typo? An incorrect amount? Double invoicing? Once the error has been identified, you are already halfway to resolving it.
2. Correct the error
Once the error has been identified, it is time to take action. The faster you act, the happier your customer will be. Has the invoice already been validated so you can no longer change it? You need to create a credit note: see our tutorial by clicking here to create a credit note in a few seconds! If needed, contact the eKo team and we will help you fix the problem, by phone on +33 9 11 76 05 (FR) or +352 26 551 109 (LU).
3. Prevent future errors
To stop this kind of situation from happening again, put additional checks in place. A quick look before validating and sending an invoice can make all the difference. And why not organise a short training session for your team on good invoicing practice?
Find out more
Invoicing rules in France: Entreprendre.Service-Public.fr
Invoicing rules in Luxembourg: Guichet.lu
